Terms & Conditions

1. About Masnoon Nikah

Masnoon Nikah is an online matrimonial platform designed for adults genuinely seeking marriage.

The platform may allow users to:

• Create matrimonial proposals
• Search or browse available proposals
• Save or express interest in proposals
• Communicate through available platform features
• Manage privacy settings
• Access protected information where permitted
• Report inappropriate or suspicious behaviour
• Use support services
• Access other matrimonial features introduced by Masnoon Nikah

Masnoon Nikah currently operates as an online service and does not currently represent itself as operating a public walk-in marriage-bureau office.

Legal Operator:

Official service information and support channels are published through MasnoonNikah.com.

2. Our Purpose

Serious Marriage Only

Masnoon Nikah exists for genuine matrimonial purposes.

It is not intended to operate as:

• A casual dating platform
• A hookup service
• An entertainment or endless-swiping platform
• A platform for inappropriate or sexual solicitation
• A place for commercial solicitation unrelated to matrimonial services
• A method for obtaining people’s personal information for unrelated purposes

By using Masnoon Nikah, you confirm that you intend to use the platform responsibly and consistently with its matrimonial purpose.

3. Eligibility

You Must Be an Adult

You may create a matrimonial account or proposal only if you are 18 years of age or older and legally capable of entering into the relevant agreements.

You must not:

• Create a matrimonial proposal for a person under 18
• Pretend to be older than you are
• Allow an underage person to use your account as a matrimonial account
• Use Masnoon Nikah for unlawful purposes

Masnoon Nikah may request reasonable information where age or eligibility is genuinely in question.

Accounts that violate the age requirement may be restricted or removed.

4. Accounts Created or Managed with Family Help

Families May Help — But Information Must Remain Accurate

Masnoon Nikah recognises that parents and family members may be actively involved in the rishta process.

Where the platform permits a family member to assist with an account or proposal, the person represented by that proposal must still be an eligible adult and the information provided must be accurate.

A parent or family member must not:

• Impersonate an adult without their knowledge where consent is required
• Publish misleading information
• Create a proposal for a minor
• Make marriage commitments on behalf of another adult without appropriate authority

The person responsible for the account remains responsible for compliance with these Terms.

5. Account Registration

When creating an account, you agree to provide information that is reasonably accurate and current.

You must not:

• Create an account using another person’s identity without proper authority
• Use false contact details to mislead the platform
• Maintain accounts for prohibited purposes
• Create multiple accounts to bypass restrictions
• Transfer or sell your account
• Give another unrelated person unauthorised access to your account

You are responsible for activity conducted through your account unless you have promptly reported unauthorised access.

6. Account Security

Keep Your Login Information Private

You are responsible for taking reasonable steps to protect your account.

You should:

• Use a strong password where passwords apply
• Protect login links or verification codes
• Log out from shared devices
• Report suspected unauthorised access
• Keep your account contact information reasonably current

Masnoon Nikah support will not need your password, bank PIN or secret one-time verification code.

If you believe someone has gained unauthorised access to your account, contact support promptly.

7. Matrimonial Proposals

Your Proposal Must Be Genuine

Information in your proposal should be provided honestly and for genuine matrimonial purposes.

Depending on available fields, a proposal may include information concerning:

• Age
• Location
• Nationality
• Marital status
• Education
• Profession
• Religious information
• Family background
• Personal circumstances
• Partner preferences
• Photographs
• Other information relevant to matrimonial search

You are responsible for information you submit.

Do not knowingly include information that is materially false, deceptive or intended to mislead another person.

8. Important Information Must Not Be Deliberately Hidden or Misrepresented

Marriage decisions can depend on significant personal circumstances.

Users must not intentionally misrepresent material facts that they know would reasonably affect another person’s decision to proceed.

Masnoon Nikah does not determine every fact that must be disclosed in every marriage situation.

Users and families remain responsible for having appropriate discussions and conducting their own verification before making commitments.

9. Proposal Review and Approval

Submission Does Not Guarantee Approval

Submitted proposals may go through an admin-review process before becoming approved or visible according to platform rules.

Masnoon Nikah may:

• Approve a proposal
• Request changes
• Keep a proposal pending
• Reject a proposal
• Restrict its visibility
• Suspend it
• Remove it

where reasonably necessary to apply platform rules, address safety concerns, correct misuse or comply with legal requirements.

Where practical, Masnoon Nikah may provide information explaining why action was taken.

10. Admin-Reviewed Does Not Mean Fully Verified

This distinction is important.

A proposal being reviewed or approved by Masnoon Nikah does not mean that Masnoon Nikah guarantees:

• The person’s identity
• Age beyond checks actually performed
• Education
• Employment
• Income
• Family background
• Nationality
• Immigration status
• Marital history
• Religious claims
• Character
• Health
• Financial position
• Compatibility
• Any other statement made by a member

Unless Masnoon Nikah explicitly states that a particular fact has been verified through a defined verification process, users should not interpret approval as independent verification of that fact.

Always conduct your own due diligence.

11. How Masnoon Nikah Works

Masnoon Nikah provides a platform through which potential marriage seekers may discover one another.

Masnoon Nikah does not:

• Choose your spouse for you
• Guarantee compatibility
• Guarantee a marriage
• Guarantee the success of a marriage
• Act as the legal representative of either party
• Make marriage decisions for individuals or families

Search results, filters or recommendations are discovery tools only.

The final decision belongs entirely to the individuals and families involved.

12. Platform Fees — Pakistan

Current Pakistan Pricing

For users to whom Pakistan pricing applies, the current core launch pricing is:

First Platform-Fee Period

Rs. 0

No monthly platform fee applies during the first eligible platform-fee period.

From the Second Platform-Fee Period

Rs. 300 per month

The regular platform fee applies while continued paid access is required under the current service rules.

Successful Marriage Fee

Rs. 12,000 one time

A one-time successful-marriage fee applies when the conditions explained below are met.

Any taxes, payment-processing charges or other amounts that become legally applicable will be disclosed where required.

13. When Does the First Free Month Begin?

A Clear Starting Point

For fairness and clarity, the first free platform-fee period begins when your first matrimonial proposal is approved and your account receives normal matrimonial access.

The free period lasts for 30 consecutive days from that point.

Time spent waiting for the initial proposal review does not reduce this first free period.

After the first 30-day period ends, the regular platform fee may become payable if you continue using features for which the fee applies.

If Masnoon Nikah later changes the billing structure, affected users will be informed as required before a materially different fee becomes applicable.

14. International Pricing

Pakistan pricing does not necessarily apply to every country or region.

For users outside Pakistan, Masnoon Nikah may introduce regional pricing based on the user’s applicable region or payment context.

Where regional pricing applies:

• The applicable amount must be shown before the commitment is accepted
• A user should not be expected to guess the applicable success fee
• The recorded fee commitment should identify the amount that applies to that user

Masnoon Nikah will not retroactively replace an already accepted fee amount merely because a later pricing schedule is different, except where both sides agree or applicable law requires otherwise.

15. What Is a “Successful Marriage”?

Objective Success-Fee Trigger

For purposes of these Terms, a Successful Marriage occurs when:

a Nikah or other legally recognised marriage takes place between a Masnoon Nikah member and another person whose matrimonial connection with that member originated through Masnoon Nikah.

The Rs. 12,000 Pakistan success fee therefore does not become payable merely because:

• You viewed a proposal
• You liked a proposal
• You expressed interest
• Contact details were shared
• Families spoke
• The parties met
• A proposal was considered
• Discussions became serious

The success fee becomes payable when the marriage itself takes place, subject to these Terms.

This definition is intended to make the fee trigger clear and avoid ambiguity.

16. Connections That Move Outside the Platform

Moving communication from Masnoon Nikah to:

• WhatsApp
• Telephone
• Email
• Social media
• Family-to-family communication
• In-person meetings
• Another communication service

does not by itself change where the original matrimonial connection came from.

If a marriage takes place and the two people first discovered or connected with each other through Masnoon Nikah, the applicable success fee may still apply even if later communication occurred outside the platform.

17. Account Deletion Does Not Cancel an Already-Originated Connection

Deleting, suspending or closing an account does not automatically erase obligations connected to a matrimonial introduction that already originated through Masnoon Nikah.

For fairness, the successful-marriage fee will apply to a qualifying marriage that occurs within 12 months after the member’s last relevant Masnoon Nikah interaction with that person or account closure, whichever is later, where the original connection can reasonably be established as originating through Masnoon Nikah.

After that period, Masnoon Nikah will not claim a success fee solely on the basis of an old platform connection unless a different enforceable agreement applies.

18. Success-Fee Commitment

Masnoon Nikah may require a member to acknowledge the applicable successful-marriage fee before obtaining or continuing certain matrimonial features.

The acknowledgement may be recorded electronically.

The record may include:

• Member/account identifier
• Applicable fee amount
• Applicable region or currency
• Date and time
• Terms version
• The acknowledgement or promise submitted
• Relevant technical records reasonably necessary to preserve evidence of acceptance

The purpose of this acknowledgement is to make the fee transparent before the obligation can arise.

19. Changing an Existing Fee Commitment

An already recorded success-fee commitment should not be casually altered.

If a member believes the recorded amount is incorrect or requires a legitimate change, the member should contact Masnoon Nikah support through the official support channel.

Where a change is approved, Masnoon Nikah should retain a record of:

• The previous commitment
• The revised amount
• The reason for the change
• The date of change
• Relevant administrative notes

Fee commitment support:

/contact/#whatsapp

20. Payment Obligations

You are responsible for paying fees that have validly become due under the applicable pricing terms.

Masnoon Nikah may restrict paid features where an applicable platform fee remains unpaid.

Masnoon Nikah may also contact a member concerning:

• An overdue platform fee
• A successful-marriage fee
• A payment discrepancy
• A payment confirmation
• A fee commitment

Users should only make payments through payment methods officially identified by Masnoon Nikah.

Never send a platform fee to an unknown individual merely because they claim to represent Masnoon Nikah.

21. Refunds and Payment Errors

Fees are generally for access periods or obligations that have already arisen.

A payment may be reviewed where there is:

• A duplicate payment
• A demonstrable technical payment error
• An incorrect amount charged by Masnoon Nikah
• A refund right required by applicable law
• Another circumstance in which Masnoon Nikah expressly approves a refund

A successful-marriage fee that validly became due because a qualifying marriage occurred is generally not refundable merely because circumstances later change, including separation or divorce.

This does not limit rights that cannot legally be excluded.

22. No Guarantee of Results

Masnoon Nikah cannot guarantee:

• A particular number of proposals
• Availability in every city or country
• That another person will respond
• That an interest will be accepted
• That families will agree
• That a suitable match will be found
• The time required to find a potential spouse
• That a marriage will occur
• That a resulting marriage will be successful

Availability depends on real members, proposals, preferences and circumstances.

Do not rely on Masnoon Nikah as guaranteeing a specific matrimonial outcome.

23. Privacy and Contact Information

Information visibility is governed by platform settings, access rules and our Privacy Policy.

Protected contact details are not intended for unrestricted public display.

You must not misuse another person’s:

• Phone number
• Email address
• Address
• Private photograph
• Proposal information
• Family information
• Messages
• Identity information
• Other protected information

Access to information for matrimonial evaluation does not give you permission to publish or distribute that information for unrelated purposes.

24. Photographs and Media

You retain ownership of photographs and original content that you lawfully provide.

By uploading content to Masnoon Nikah, you give Masnoon Nikah a limited, non-exclusive permission to:

• Store it
• Process it
• Resize or compress it
• Remove unnecessary metadata where appropriate
• Display it according to applicable privacy settings
• Deliver it to authorised users
• Review it for moderation
• Use it as technically necessary to provide the service

This permission exists only for operating, securing, moderating and improving the Masnoon Nikah service.

It does not transfer ownership of your photograph to Masnoon Nikah.

You must have the right to upload any photograph or content you submit.

25. Private Photos

Where a photograph is designated private, access should be governed by the applicable platform permissions.

A person who receives authorised access to a private photograph must not:

• Redistribute it
• Publish it
• Sell it
• Upload it elsewhere without permission
• Use it to impersonate the member
• Use it for harassment or blackmail
• Use it for unrelated commercial or personal purposes

Technical access controls cannot prevent every screenshot or recording made by an authorised viewer.

Misuse may result in account action and, where appropriate, other legal remedies.

26. Messaging and Communication Rules

When using Masnoon Nikah communication features, you must behave respectfully.

You must not use the platform for:

• Harassment
• Threats
• Abuse
• Obscene or sexually explicit solicitation
• Hate or targeted intimidation
• Blackmail
• Extortion
• Spam
• Unrelated advertising
• Financial scams
• Requests for unlawful payments
• Impersonation
• Repeated unwanted contact
• Other unlawful or seriously inappropriate behaviour

A person’s interest in marriage does not create an obligation to continue talking to you.

If someone declines, withdraws interest or asks you to stop contacting them, respect that decision.

27. Financial Solicitation Between Members

Masnoon Nikah is not intended to facilitate personal loans, investments or financial solicitation between members.

Be cautious if another person asks for:

• Emergency money
• Travel expenses
• Visa fees
• Medical expenses
• Business investment
• Loans
• Gift cards
• Cryptocurrency
• Banking access
• Verification codes
• Money transfers on behalf of another person

Masnoon Nikah does not guarantee or endorse private financial arrangements between members.

Suspicious financial solicitation may be reported.

28. Prohibited Conduct

You must not:

• Use the service if you are under 18
• Create false or deceptive proposals
• Impersonate another person
• Use stolen photographs
• Harass or threaten users
• Use the platform for casual sexual or dating solicitation
• Scam or defraud users
• Solicit money deceptively
• Send spam
• Scrape or harvest member data
• Collect contact details for marketing
• Sell member information
• Republish private profiles or photographs
• Circumvent privacy controls
• Bypass account or usage restrictions
• Interfere with platform security
• Attempt unauthorised access
• Introduce malicious code
• Automate abusive account activity
• Create multiple accounts to evade enforcement
• Misuse reports
• Violate intellectual-property rights
• Engage in conduct prohibited by applicable law

29. Reporting Another Member

Users may report activity that appears to violate these Terms or platform rules.

Reports should be made in good faith.

Knowingly submitting fabricated reports to harass another member may itself violate these Terms.

Masnoon Nikah may review available information and take appropriate platform action.

Reporting does not guarantee a specific outcome.

For privacy and safety reasons, Masnoon Nikah may not always disclose detailed information about action taken against another account.

30. Suspension, Restrictions and Account Removal

Masnoon Nikah may restrict, suspend or remove an account where reasonably necessary because of:

• Serious or repeated rule violations
• False or deceptive information
• Impersonation
• Harassment
• Fraud or suspected scams
• Underage use
• Privacy abuse
• Security risks
• Spam
• Misuse of member data
• Non-payment where paid access is required
• Legal requirements
• Other significant misuse of the service

The type of action may depend on the seriousness and circumstances of the issue.

Where practical and appropriate, users may be informed of the reason for significant account action.

31. Appeal or Clarification

If you believe an account, proposal or moderation decision was made in error, you may contact support and provide relevant information.

An appeal does not guarantee reversal.

Masnoon Nikah may maintain the original decision where it reasonably concludes that the action was justified under the platform rules.

Contact Support:

/contact/

32. Closing Your Account

You may use available account controls or contact support to request account closure.

Account closure does not automatically erase:

• Fees already due
• Existing successful-marriage obligations
• Legitimate payment records
• Report or moderation records required for safety
• Information required for legal disputes
• Limited fraud-prevention records
• Information another user lawfully received before closure

Personal-information retention and deletion are explained further in our Privacy Policy.

33. Independent Verification Is Your Responsibility

Verify Before Making a Marriage Decision

Before proceeding toward marriage, you and your family should independently consider verifying information important to your decision.

This may include:

• Identity
• Age
• Marital status
• Family circumstances
• Education
• Employment
• Financial representations
• Residence
• Immigration claims
• Religious or lifestyle claims
• Other material matters

Masnoon Nikah should be treated as a discovery platform—not a substitute for responsible verification.

34. Meeting Another Person

Masnoon Nikah does not supervise private meetings between users.

If you decide to meet another person:

• Use reasonable personal-safety precautions
• Involve family or trusted people where appropriate
• Choose appropriate meeting arrangements
• Do not allow pressure to override your judgement

You are responsible for decisions concerning private meetings and off-platform communication.

35. Overseas Connections

Cross-border matrimonial connections may involve additional matters including:

• Identity verification
• Immigration status
• Residence
• Employment
• Visa expectations
• Relocation
• Cultural differences
• Foreign legal requirements
• Financial arrangements

Masnoon Nikah does not guarantee immigration outcomes, visa eligibility or legal recognition of a particular marriage in another jurisdiction.

Seek qualified professional advice where necessary.

36. Religious, Legal and Professional Information

Masnoon Nikah may publish general educational content concerning marriage, rishta search or related matters.

Unless expressly stated otherwise, such material is general information and does not constitute personalised:

• Legal advice
• Religious ruling or fatwa
• Medical advice
• Psychological advice
• Financial advice
• Immigration advice

Where an issue requires professional judgement, consult an appropriately qualified professional or scholar.

37. Intellectual Property

Masnoon Nikah owns or lawfully uses the rights in its platform content and technology, including where applicable:

• Brand name
• Logos
• Website design
• Original written content
• Graphics
• Software
• Databases
• Platform functionality
• Other proprietary materials

You may use the website for personal matrimonial purposes permitted by these Terms.

You may not reproduce, copy, sell, scrape or commercially exploit Masnoon Nikah content or technology without permission or another lawful basis.

Your ownership of content you personally submit remains subject to the limited platform licence explained in these Terms.

38. Third-Party Services

Masnoon Nikah may use or link to third-party services such as:

• Payment providers
• WhatsApp
• Email services
• Hosting providers
• Authentication services
• Analytics services
• Other technical providers

Third-party services may have their own terms and privacy policies.

Masnoon Nikah does not control independent third-party services and cannot guarantee their continuous availability.

39. Platform Availability and Changes

We aim to keep Masnoon Nikah available and useful, but continuous or error-free availability cannot be guaranteed.

The platform may occasionally be:

• Updated
• Maintained
• Temporarily unavailable
• Changed for security reasons
• Modified as features improve
• Restricted because of events outside our reasonable control

Masnoon Nikah may add, modify or discontinue features.

Where a change materially affects an existing paid obligation, appropriate information should be provided where required.

40. Future Masnoon Nikah Services

Masnoon Nikah may expand beyond its initial matrimonial platform in the future.

Additional services may have:

• Separate eligibility requirements
• Separate fees
• Separate cancellation rules
• Separate terms
• Additional privacy notices

These Terms should not automatically be interpreted as governing a future service where separate terms are presented for that service.

41. Disclaimer

Masnoon Nikah provides an online matrimonial discovery and communication platform.

To the maximum extent permitted by applicable law, the service is provided without a guarantee concerning:

• Member honesty
• Accuracy of user-generated information
• Compatibility
• Availability of suitable proposals
• Behaviour outside the platform
• Marriage outcome
• Continuous technical availability

Nothing in these Terms excludes a right or responsibility that applicable law does not permit to be excluded.

42. Limitation of Responsibility

To the maximum extent permitted by applicable law, Masnoon Nikah will not be responsible for indirect or consequential loss arising solely from:

• A member’s false, incomplete or misleading statement
• A private decision made between users
• Off-platform communication or conduct
• An unauthorised third-party action
• A user’s failure to perform reasonable verification
• A relationship or marriage outcome
• A third-party service or infrastructure provider outside Masnoon Nikah’s reasonable control
• Cyber attacks, hacking attempts, malware, credential compromise, unauthorised access, security incidents or data breaches despite reasonable security measures
• Loss, alteration or disclosure caused by events outside Masnoon Nikah’s reasonable control

Masnoon Nikah aims to use reasonable measures to protect its platform and information. However, no internet-based service can guarantee absolute security or uninterrupted availability, and security threats can evolve despite reasonable precautions.

This does not exclude responsibility that cannot lawfully be excluded, including liability arising from Masnoon Nikah’s own conduct where applicable law provides otherwise.

43. Your Responsibility for Misuse

You are responsible for your own unlawful or prohibited use of Masnoon Nikah.

If your conduct causes harm, legal claims, platform costs or losses because you:

• Submitted unlawful content
• Impersonated another person
• Misused private data
• Violated another person’s rights
• Committed fraud
• Deliberately breached these Terms

you may be responsible for the consequences to the extent permitted by applicable law.

44. Indemnification

To the maximum extent permitted by applicable law, you agree to indemnify and hold harmless Masnoon Nikah, its owners and operators, representatives and service providers from third-party claims, losses, liabilities, reasonable costs or expenses arising from:

• Your unlawful or prohibited use of Masnoon Nikah
• Your deliberate or material breach of these Terms
• False, misleading or unlawful information or content you submit
• Your infringement or misuse of another person’s rights, privacy or intellectual property
• Misuse of another member’s personal information or account

This section does not require you to indemnify Masnoon Nikah for liability caused by conduct that cannot lawfully be transferred to you or excluded under applicable law.

45. Privacy Policy

Our Privacy Policy explains how Masnoon Nikah collects, uses, stores and protects personal information.

Privacy Policy:

/privacy-policy/

The Privacy Policy forms an important part of your relationship with Masnoon Nikah and should be read together with these Terms.

46. Safety Guidance

Our separate Safety & Privacy Guide contains practical advice concerning:

• Online rishta safety
• Verification
• Privacy
• Financial scams
• Contact information
• Reporting
• Overseas proposals

Safety & Privacy Guide:

/safety-privacy/

The Safety & Privacy Guide is educational guidance and does not replace these Terms.

47. Electronic Communications

By using Masnoon Nikah, you agree that relevant platform communications may be provided electronically where appropriate.

These may include:

• Account notifications
• Proposal decisions
• Security notices
• Payment information
• Support responses
• Terms or policy updates
• Other service-related notices

Keep your relevant account contact information reasonably current.

Marketing communications, where used, should be managed separately according to applicable consent and communication rules.

48. Changes to These Terms

Masnoon Nikah may update these Terms when reasonably necessary because of:

• New platform features
• Safety improvements
• Pricing changes
• Business changes
• Legal requirements
• Operational changes

The updated Terms will show a revised Last Updated date.

Where a change materially affects existing users or their payment obligations, additional notice or renewed acceptance may be required where appropriate.

A new pricing schedule will not silently rewrite an already recorded successful-marriage fee commitment.

49. Governing Law

These Terms are governed by the applicable laws of Pakistan, except where mandatory law applicable to a particular user provides otherwise.

Nothing in these Terms is intended to remove a consumer or other legal right that cannot lawfully be waived.

50. Resolving a Dispute

Contact Us First

If you have a disagreement concerning:

• Your account
• A proposal
• Moderation
• A payment
• A platform fee
• A successful-marriage fee
• Privacy
• Another contractual issue

please contact Masnoon Nikah first and provide enough information for the matter to be reviewed.

We will aim to consider the issue in good faith.

Contact:

/contact/

If a dispute cannot be resolved informally, either party may pursue available remedies before a court or other competent authority with jurisdiction under applicable law.

51. Severability

If a court or competent authority determines that one part of these Terms is invalid or unenforceable, the remaining provisions should continue to apply to the extent legally possible.

The affected provision should be interpreted or limited only as much as necessary to make it lawful where permitted.

52. No Waiver

If Masnoon Nikah does not immediately enforce a provision of these Terms, that does not automatically mean the provision has been permanently waived.

Likewise, allowing an exception in one situation does not necessarily create a right to the same exception in another situation.

53. Entire Agreement

These Terms, together with the Privacy Policy and any additional terms or fee commitments expressly accepted for a particular feature or service, form the agreement governing your use of Masnoon Nikah.

If specific additional terms conflict with these general Terms, the more specific terms should apply to that specific feature or transaction to the extent stated.

54. English and Urdu Versions

Masnoon Nikah may provide these Terms in English and Urdu.

Both versions should communicate the same substantive rules.

Before launch, Masnoon Nikah should identify which version controls if a translation creates a genuine legal inconsistency, to the extent permitted by applicable law.

Recommended controlling-language clause:

In the event of a material inconsistency caused solely by translation, the English version will control to the extent permitted by applicable law.

This does not reduce our responsibility to provide an accurate and understandable Urdu translation.

55. Contact Masnoon Nikah

Questions About These Terms?

If you do not understand a provision or need help concerning your account, fees or platform obligations, contact Masnoon Nikah before proceeding.

General Support:

/contact/

WhatsApp / Fee Commitment Support:

/contact/#whatsapp

Never send your password, bank PIN or secret login verification code to support.